After nearly a year of trying everything short of legal action to get Video Only to honor the terms of its own printed return policy, I decided it was no longer worth the fight.
Because I will not have anything from this shady operation in my home, I took the store credit, selected two DVD/BluRay players, and took them immediately to the nearest Salvation Army store where I donated them to charity.
Save yourself from the same fate I suffered: SHOP SOMEWHERE ELSE FOR YOUR ELECTRONICS!
There are many fine retailers who will refund a customer's money if s/he isn't happy with their purchase and/or go to bat for them with the manufacturer if necessary. These range from Costco to Nordstrom and many others in between. But Video Only does not appear to be among them, nor do they seem to care that their shady practices are being posted on sites like Yelp! and Citysearch for all to see.
It's a shame, really. The salespeople with whom I interacted seemed to know their products and were not high-pressure. And their prices are indeed better than many (though certainly not all) other retailers. If management learned - and applied - the meaning of the phrase "customer service", Video Only could become a force to be reckoned with. As it is, it will remain among the ranks of the "also-rans" ... if indeed it survives at all.
I, for one, will be doing all I can to help the competition.
Monday, July 25, 2011
Friday, March 18, 2011
More Light on Video Only's Corporate Structure
The database maintained by the Washington Secretary of State's Office lists Video Only as a for-profit corporation (though likely not publicly held).
Corporate officers are:
Video Only's Corporate Offices are located at:
500 Strander Blvd.
Tukwila, WA 98188-2921
Video Only's Registered Agent (important when serving legal papers, as in a lawsuit) is:
OM&R Corporation
701 Pike St., Ste. 1700
Seattle, WA 98101-3930
Corporate officers are:
- President/chairman/director - Peter Edwards
- Treasurer - Jeff Edwards
- Secretary - James Lothian
- Director - William Kloos
- Director - Richard Dortch
Video Only's Corporate Offices are located at:
500 Strander Blvd.
Tukwila, WA 98188-2921
Video Only's Registered Agent (important when serving legal papers, as in a lawsuit) is:
OM&R Corporation
701 Pike St., Ste. 1700
Seattle, WA 98101-3930
Thursday, January 20, 2011
Video Only Gives AG the Run-Around
Even the Office of the Attorney General's Office of Consumer Protection has trouble getting these people to respond.
It took two letters to Video Only before they offered even a perfunctory response to my complaint. However, the response -- from Mr. Buchanan -- provided an inaccurate recounting of some of the details of the transaction and, importantly, failed to address the basic issue: Why am I being denied a refund when I'm clearly entitled to it under the company's printed policy?
I've asked the A-G's office to send one more letter to the company's owner to see if that might get their attention. Failing that, I'm getting my ducks in a row for a court action.
These people must be held accountable!
It took two letters to Video Only before they offered even a perfunctory response to my complaint. However, the response -- from Mr. Buchanan -- provided an inaccurate recounting of some of the details of the transaction and, importantly, failed to address the basic issue: Why am I being denied a refund when I'm clearly entitled to it under the company's printed policy?
I've asked the A-G's office to send one more letter to the company's owner to see if that might get their attention. Failing that, I'm getting my ducks in a row for a court action.
These people must be held accountable!
Subscribe to:
Posts (Atom)