Even the Office of the Attorney General's Office of Consumer Protection has trouble getting these people to respond.
It took two letters to Video Only before they offered even a perfunctory response to my complaint. However, the response -- from Mr. Buchanan -- provided an inaccurate recounting of some of the details of the transaction and, importantly, failed to address the basic issue: Why am I being denied a refund when I'm clearly entitled to it under the company's printed policy?
I've asked the A-G's office to send one more letter to the company's owner to see if that might get their attention. Failing that, I'm getting my ducks in a row for a court action.
These people must be held accountable!
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